Terms & Conditions

 

Website T&C’s

Prices

All prices are given in GBP unless stated otherwise and are inclusive of VAT. All prices given are full RRP unless stated otherwise and in this case, the full RRP is listed also. Any items in clearance will be denoted as so; PLEASE NOTE WE DO NOT OFFER RETURNS ON ANY ITEM MARKED AS “CLEARANCE”

Offer and clearance prices are web-specials and do not transfer to products in store unless stated otherwise.

Payment

Our secure ordering system ensures your complete privacy. We accept Visa, Delta, Electron, MasterCard, Solo & Maestro cards. All card sales are subject to checking and is processed using World Pay. Due to insurance we are not able to accept payments over the telephone.

Privacy Policy: We do not store credit card details nor do we share customer details with any 3rd parties.  

Postage

All goods are picked and packed by hand in store. We do not use an external courier service, all items are posted with Royal Mail via our local post office about 3 doors down from the shop. All orders received before 4pm Monday-Friday will be posted that day, any orders placed outside of that period will be posted first thing on the next working day.

Stock Levels

All stock levels shown in our webstore is a direct representation of stock levels in store in Sheffield. Web store stock is updated on a daily basis, as such there is a small period of time each day where there may be some discrepancy between stock levels shown on the web store and the actual physical stock in store. If an order is placed on a product that is no longer in stock, we will send an email as soon as the web order is processed to inform the customer. At this point we can offer a similar product or a full refund (for more information on the refund process, please see below)

Sizing

We are a UK site and a shop based in Sheffield, UK; as such all sizes given are UK sizes unless stated otherwise. Any products that we feel fit either small or large we aim to make this clear in the item description however if you need guidance in this area please contact us at info@frontrunnersheffield.co.uk or 0114 2669591.

Faulty Items

Upon arrival of your purchase, if you believe the product to be anything other than what was described or you believe the product to be faulty. Please contact us directly at info@frontrunnersheffield.co.uk or 0114 2669591 and we will endeavour to rectify the situation. Please DO NOT return the item before contacting us.

Returns

We accept returns on all products (excl. nutrition and clearance products) within 28 days of receipt of the product. Returns will only be accepted on goods in the same condition as when dispatched from the shop, please note, returns will not be accepted on products unless contact has been made with us prior to their return. Once you have decided to return the product and you have contacted us here at Front Runner we reserve the right to refuse the return if the product condition is deemed to be subpar when we receive the item. The packaging, postage and condition of the product is solely the customer’s responsibility at this point, as if the cost of return postage.

Upon receipt of the returned item, a replacement product or refund will be processed in line with what has been agreed during the returns process between Front Runner and the returnee.

Refunds

All refunds, whether for faulty items, lack of stock or returns will be processed via the payment method used for purchase. Refunds can only be processed once the funds on question are received by Front Runner, this can take up to 3 working days from the date of purchase, this is due to security processes used by our World Pay system. This will rarely affect any returns or faulty goods refunds but may affect “lack of stock” refunds; in this case we will endeavour to keep you up to date on the refund process.

Upon inception of the refund, it may take up to 3 working days for the funds to be transferred back to you via the payment method used at checkout.

Disclaimer

We work hard to ensure that the information on the website is accurate and helpful at all times. We do not accept liability for any errors and/or omissions contained in our website or catalogue and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.
We do our best to ensure that the website operates properly at all times, but we make no warranties as to the availability or accessibility of the website, and we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium.

Cookies

A cookie is a piece of information our website will place on your computer's hard drive that can track your movements while you are on the website. It will also recognise you when you visit our website again.
We use cookies for the following reasons:
To ensure that items are placed into your Shopping Basket and orders are processed correctly.
To us to help you navigate around the site.
To provide site usage information, which together with purchase information, will further help us improve and develop the products and services we offer to you.
We do not store any information in cookies which could be used to identify you personally, nor are any sensitive details stored in the cookie.

____________________________________

Company Name: Front Running UK Ltd.

Trading Address: Front Runner, 296 Sharrow Vale Road, Sheffield, Yorkshire, S11 8ZL

Registered Company Number: 8647626

Registered in England


____________________________________

 

When you order from this website, we will take you to our WorldPay pages where you can securely enter your card details

Visa Credit and Debit payments supported by Worldpay Mastercard payments supported by Worldpay Maestro payments supported by Worldpay JCB payments supported by Worldpay

Worldpay Payments Processing